Refund policy
At Skymart, we strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
- Customers may request a return or replacement within 7 days of receiving the product.
- The item must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and tags (if applicable).
- Proof of purchase or the order confirmation may be required.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Products showing signs of misuse or physical damage caused after delivery.
- Items missing original packaging or essential components.
- Products that have been altered or modified by the customer.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue. After verification, we will arrange a replacement or refund where applicable.
Refund Process
- Once the returned item is received and inspected, eligible refunds will be approved.
- Refunds for prepaid orders will be processed to the original payment method within approximately 5–10 business days, depending on your payment provider.
- For Cash on Delivery (COD) orders, approved refunds may be processed through bank transfer or another mutually agreed method after verification.
Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible and the standard return process will apply.
For all return and refund requests, please contact us at flashcart75@gmail.com